Returns & Refunds

Last updated: 26/7/2026

At Cupful of Chaos, every item is handmade or personalised especially for you. Please read our Returns & Refunds Policy before placing your order.

Personalised & Custom-Made Items

As the majority of our products are personalised or made to order, we do not accept returns or offer refunds for change of mind, incorrect sizing, colour choices, or spelling/personalisation details supplied by the customer at the time of ordering.

Please ensure all information is checked carefully before submitting your order.

Damaged, Faulty or Incorrect Items

We take great care to ensure every order leaves us in excellent condition.

If you believe your item has arrived damaged, faulty or incorrect, please contact us within 48 hours of receiving your order.

To help us investigate your claim, we require:

Your order number.
A clear description of the issue.
Clear photographs of the item.
A continuous video showing the item from all angles, clearly demonstrating the fault.

This helps us protect both our customers and our small business from fraudulent claims.

Each case will be assessed individually. Where an item is confirmed to be faulty, incorrect or not as described, we will work with you to provide an appropriate solution, which may include a replacement, repair or refund where required.

Non-Personalised Items

If we offer non-personalised products, these may be returned within 14 days of delivery, provided they are unused and in their original condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

If you have any questions about your order, please contact us